How to Renew Nebraska Medicaid
Updated August 2026
Nebraska DHHS renews Medicaid eligibility annually — once every 12 months — through a redetermination process. The first step is an ex parte review: DHHS uses electronic data sources including Social Security Administration records, state wage databases, and tax data to verify your eligibility without requiring you to submit documents. If ex parte verification confirms you are still eligible, DHHS renews coverage automatically and sends you a notice.
Annual
Renewal frequency
iServe Nebraska
Online renewal portal
10 days
Deadline to report changes
Keep your contact information current in iServe Nebraska
Nebraska DHHS sends renewal notices and requests for information to the address and contact info on file in your iServe Nebraska account. If your phone number, email, or mailing address has changed, update it immediately at iserve.nebraska.gov or by calling 855-632-7633. Missing a renewal notice is the most common reason people lose Nebraska Medicaid coverage they are still eligible for.
How Nebraska Medicaid renews your coverage
When ex parte verification cannot confirm eligibility — typically because income changed or data sources returned incomplete information — DHHS sends a renewal form and requests updated documentation. You must respond by the deadline on the notice, usually within 30 days, or coverage will end.
How to renew
You can submit your Nebraska Medicaid renewal through any of the following options.
- Online through iServe Nebraska at iserve.nebraska.gov — check your My Benefits Dashboard for renewal action items
- By phone — call 855-632-7633
- By mail — mail your completed renewal packet to your local DHHS office
- In person at a local DHHS office
Documents that may be needed for renewal
If DHHS cannot verify your income electronically, you may be asked to submit documentation to complete your renewal.
- Recent pay stubs (last 30 days)
- Self-employment income documentation or most recent tax return
- Social Security or SSI award letter
- Unemployment benefit statement if applicable
- Proof of Nebraska residency (utility bill, lease, bank statement)
- Immigration documents if citizenship or status has changed
- Updated household information (new members, changes in household size)
Changes to report during the year
Nebraska DHHS requires members to report significant income changes, household moves, and changes in household size within 10 days. Reporting promptly prevents larger eligibility issues at annual renewal and keeps your Heritage Health plan information accurate. Report changes through iServe Nebraska or by calling 855-632-7633.
If your coverage ends — your right to appeal
If DHHS terminates your coverage and you believe you remain eligible, you have the right to request a fair hearing. Request a hearing within 30 days of the termination notice. Requesting a hearing before your coverage end date may allow coverage to continue while the appeal is pending.
How to complete your Nebraska Medicaid renewal
Follow these steps when it is time to renew your Nebraska Medicaid coverage.
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1
Log in to iServe Nebraska
Go to iserve.nebraska.gov and check your My Benefits Dashboard for any renewal action items or alerts. Watch for renewal notices at the email address on file. Paper notices also go to your mailing address — keep both current.
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2
Review and confirm your information
Verify your current address, income, household size, and employment status. Report any changes that occurred since your last renewal — these may affect your eligibility or benefit category.
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3
Submit requested documentation
If DHHS cannot verify your income electronically, you may be asked to upload pay stubs, a tax return, Social Security award letters, or proof of residency. Upload directly in iServe Nebraska or mail to your local DHHS office.
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4
Complete renewal by the deadline
Submit your renewal through iServe Nebraska online, by calling 855-632-7633, or in person at a local DHHS office. The notice will state the deadline — typically 30 days from the mailing date.
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5
Confirm your coverage and Heritage Health plan
After renewal is processed, verify your Heritage Health plan is still active. In rare cases, DHHS may change your managed care plan assignment. Check iServe Nebraska for your current plan and contact information.
If your renewal is denied
A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.
Contact Nebraska Medicaid within the 90-day window. A reconsideration or new application filed promptly can often restore coverage retroactively to the date it was lost.
Nebraska Medicaid
- Nebraska Medicaid / iServe Nebraska phone line: 855-632-7633
- iServe Nebraska online portal: iserve.nebraska.gov
- Nebraska DHHS Medicaid: dhhs.ne.gov/Pages/Medicaid.aspx