How to Renew Oklahoma Medicaid
Updated August 2026
OHCA reviews SoonerCare eligibility every 12 months. Oklahoma first attempts ex parte renewal — checking state wage records, federal tax data, and Social Security databases to verify that you still qualify without requiring you to take action. When ex parte checks confirm eligibility, OHCA automatically renews your coverage and sends a notice.
12 months
Renewal frequency
MySoonerCare.org
Online renewal portal
1-800-987-7767
OHCA member services phone
Respond to your SoonerCare renewal notice to keep your coverage
OHCA reviews SoonerCare eligibility every 12 months. When automatic renewal cannot verify your eligibility, OHCA sends a renewal packet. Respond by the deadline or your coverage will end. Renew online at mysoonercare.org or call 1-800-987-7767.
How SoonerCare renewal works
When OHCA cannot confirm eligibility automatically — because your income has changed, information is missing, or records are inconclusive — a renewal packet is sent to the address on file. The packet includes a renewal form and a deadline for response.
Missing the deadline results in coverage termination. Keep your contact information up to date at mysoonercare.org or by calling OHCA. An outdated mailing address is the most common reason members miss renewal notices.
How to renew SoonerCare coverage
OHCA offers several ways to complete your SoonerCare renewal.
- Online at mysoonercare.org — complete your renewal, update household information, and upload supporting documents; the SoonerCare mobile app (iOS and Android) also supports renewal
- By phone — call OHCA member services at 1-800-987-7767 (TTY: 1-800-757-5979), Monday-Friday, 8 a.m.-5 p.m. Central Time; language interpretation available
- In person at your local Oklahoma Department of Human Services (DHS) county office — find offices at okdhs.org/services; staff can process your renewal on the same visit
- By mail — complete your renewal form and mail it to the address printed on the renewal packet before the deadline
Documents you may need at renewal
If OHCA needs additional information to confirm your eligibility, gather these documents before your deadline.
- Proof of current income — recent pay stubs, employer letter, or tax return for self-employed individuals
- Proof of Oklahoma residency — utility bill, lease, or bank statement at current address
- Documentation of any household changes — births, deaths, marriages, or members who moved in or out
- Social Security numbers for household members not already on file with OHCA
- Information about any new health insurance obtained since the last renewal
If SoonerCare terminates your coverage
If OHCA terminates your SoonerCare coverage, you receive a written notice explaining the reason and your appeal rights. You have the right to request a fair hearing. File your hearing request before the termination date and your coverage may continue while the appeal is pending — this is called "aid-pending" status.
Oklahoma Legal Aid Services (oklahomallegalaid.org) and Legal Aid Services of Oklahoma (legalaidok.org) provide free legal help for SoonerCare appeals. Oklahomans who lose SoonerCare due to income above 138% FPL should check ACA marketplace coverage at healthcare.gov — premium tax credits are available for incomes between 138% and 400% FPL.
Post-pandemic coverage losses: the 2023-2024 unwinding
During the COVID-19 public health emergency (March 2020 through March 2023), federal law prohibited states from removing people from Medicaid. When that protection ended, states conducted a mass redetermination of all enrolled members — known as the "unwinding." Millions of people lost coverage nationally between April 2023 and late 2024, many due to administrative reasons like outdated addresses rather than actual ineligibility.
If you lost Oklahoma Medicaid during that period without receiving a renewal notice, you may still be eligible. Contact Oklahoma Health Care Authority (SoonerCare) to reapply.
How to complete your renewal
When OHCA sends a renewal notice, here's what to do.
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1
Read the notice carefully
Identify exactly what the agency is asking for and the deadline to respond. Renewal packets may ask you to confirm your current income, household size, or address.
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2
Update your information
If anything has changed — income, address, phone number, household members — report it now. Outdated contact information is the leading cause of missed renewal notices.
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3
Submit the renewal online, by phone, or by mail
OHCA's online portal at mysoonercare.org is typically the fastest way to complete a renewal. You may also call the enrollment line or mail in your completed packet.
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4
Confirm your coverage continued
After submitting, confirm you receive a notice that coverage was renewed. If you don't hear back within a few weeks, call OHCA to verify your status.
If your renewal is denied
A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.
Common renewal denials include: income that increased above the threshold, failure to respond to the renewal packet, a change in household size that affects eligibility, or immigration status questions. Some of these can be addressed by reapplying with updated information rather than appealing.
Oklahoma Health Care Authority (SoonerCare)
- OHCA member services: 1-800-987-7767 (TTY: 1-800-757-5979)
- MySoonerCare online portal: mysoonercare.org
- Oklahoma Health Care Authority: oklahoma.gov/ohca.html