How to Renew Arizona Medicaid
Updated August 2026
AHCCCS renews eligibility annually through a redetermination process called the Annual Renewal. AHCCCS first attempts an ex parte review — using electronic data sources such as SSA records, state wage databases, and IRS income data to confirm eligibility without requiring member action. If ex parte verification succeeds, AHCCCS renews coverage and notifies the member.
Annual
Renewal frequency
Health-e-Arizona Plus
Online renewal portal
10 days
Deadline to report changes
Keep your Health-e-Arizona Plus account active
AHCCCS sends renewal (Annual Renewal) notices through the Health-e-Arizona Plus online portal (healthearizonaplus.gov). Members who have not logged in or who have an outdated address may miss notices and lose coverage. Log in at healthearizonaplus.gov to check your renewal date and update your contact information.
How AHCCCS renews your coverage
When electronic data is insufficient, AHCCCS sends a renewal notice through Health-e-Arizona Plus and by mail. Members must respond by the stated deadline — typically within 30 days. Failure to respond results in coverage termination, though members can reapply at any time.
How to renew
AHCCCS offers a few ways to complete your Annual Renewal.
- Online through Health-e-Arizona Plus at healthearizonaplus.gov — the fastest method, including document uploads
- By phone — call 1-855-HEA-PLUS (1-855-432-7587)
- In person — at a DES Family Assistance Office
Documents that may be needed for AHCCCS renewal
If income or other information cannot be verified electronically, AHCCCS may request documentation.
- Recent pay stubs (one or two months)
- Self-employment income documentation or most recent tax return
- Social Security or SSI award letter (if receiving benefits)
- Proof of Arizona residency (utility bill, lease, bank statement)
- Immigration documents (if applicable)
- Updated household information (new dependents, changes in household composition)
Changes to report during the year
AHCCCS requires members to report significant changes in income or household size within 10 days. Reporting a change mid-year can prevent a larger eligibility problem at the next annual renewal. Use Health-e-Arizona Plus or call 1-855-432-7587 to report changes.
If your AHCCCS coverage was terminated
If AHCCCS terminates your coverage and you believe you are still eligible, you have the right to request a fair hearing. Request a hearing within 30 days of the termination notice to have the best chance of continuing coverage during the appeal. If you request a hearing before the coverage end date, Arizona may continue your coverage while the hearing is pending.
How to complete your AHCCCS annual renewal
When your Annual Renewal is due, here's what to do.
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1
Log in to Health-e-Arizona Plus
Go to healthearizonaplus.gov and check your account for any renewal action items. You will receive an email or paper notice when your renewal is due. Notices go to the email and address on file — keep both current.
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2
Review and update your information
Confirm that your address, income, household members, and citizenship/immigration status are accurate. Changes must be reported and may require documentation.
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3
Provide documentation if AHCCCS requests it
If income or other information cannot be verified electronically, AHCCCS may ask for pay stubs, tax forms, Social Security letters, or proof of Arizona residency. Upload documents directly in Health-e-Arizona Plus.
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4
Submit your renewal by the deadline
Complete your renewal online through Health-e-Arizona Plus, by calling 1-855-HEA-PLUS (1-855-432-7587), or in person at a DES Family Assistance Office. Online submission is the fastest method.
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5
Check your approval and health plan
AHCCCS will notify you of the renewal outcome. If your plan changes, check AHCCCS Connect (the member portal) for your new plan information.
If your renewal is denied
A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.
Common renewal denials include income that increased above the threshold, failure to respond to the renewal packet, a change in household size that affects eligibility, or immigration status questions. Some of these can be addressed by reapplying with updated information rather than appealing.
Contact AHCCCS within the 90-day window. A reconsideration or new application filed promptly can often restore coverage retroactively to the date it was lost.
Arizona Health Care Cost Containment System (AHCCCS)
- Health-e-Arizona Plus portal: healthearizonaplus.gov
- AHCCCS renewal phone line: 1-855-HEA-PLUS (1-855-432-7587)
- AHCCCS website: azahcccs.gov