How to Renew Pennsylvania Medicaid
Updated August 2026
Medical Assistance coverage must be renewed annually. Pennsylvania's Office of Income Maintenance (OIM) administers and processes renewals. Your local County Assistance Office (CAO) makes the eligibility determination at renewal — the same office that processed your original application.
Annual
Renewal frequency
COMPASS
Online renewal portal
90 days
Grace period to renew after coverage ends
Watch for the large pink envelope — DHS renewal packets are designed to stand out in the mail
Pennsylvania DHS mails renewal packets in large pink envelopes to make them easy to identify. If DHS does not have your current address, you will miss this notice and may lose coverage unnecessarily. Update your mailing address and phone number through COMPASS (compass.dhs.pa.gov) or by calling 1-877-395-8930 before your renewal date. Your renewal date is shown in your My COMPASS Account.
How Pennsylvania Medical Assistance renewals work
DHS begins sending renewal notices roughly 90 days before your renewal date. If you have a My COMPASS Account, you can check your renewal date at any time by logging in at compass.dhs.pa.gov, and you can sign up for email and text message alerts so you receive reminders before your renewal is due.
Everyone's renewal date is different — it is based on when you were originally approved, not on a fixed calendar month. Do not assume your coverage renews automatically.
Ex parte renewal: when DHS renews your coverage without a form
Pennsylvania uses an ex parte (administrative) renewal process for enrollees whose income can be verified through data sources DHS already has access to — such as Social Security Administration records, wage data, and tax information. If DHS can verify your ongoing eligibility using these sources, your coverage may be renewed without you having to submit a paper form.
Even if you are renewed ex parte, you will still receive a notice in the mail. Read any notice from DHS carefully — it may request additional information or confirm your renewal. If a notice asks you to respond and you do not, your coverage may be terminated even if you remain eligible.
Four ways to complete your Medical Assistance renewal
DHS offers several ways to complete your renewal.
- Online via COMPASS — log into your My COMPASS Account at compass.dhs.pa.gov or through the myCOMPASS PA mobile app; you can start your renewal up to 60 days before your renewal date and upload verification documents directly
- By mail — complete the renewal forms in your pink envelope and mail them back in the envelope provided before the due date listed on the packet
- By phone — call 1-866-550-4355; Philadelphia residents can call 215-560-7226; the statewide customer service center is also reachable at 1-877-395-8930
- In person at your County Assistance Office (CAO) — drop off completed forms or get in-person help; find your office at pa.gov/agencies/dhs/contact/cao-information
What to have ready when you renew
Gather these before your renewal date. The free myCOMPASS PA mobile app lets you check your renewal date, upload documents by scanning them with your phone's camera, and receive push notifications when DHS sends renewal notices.
- Current proof of income — recent pay stubs, benefit award letters (Social Security, SSDI, unemployment), or self-employment records
- Proof of current Pennsylvania residency if your address has changed
- Updated household information — anyone who moved in or out since your last renewal
- Current insurance information if any household member gained or lost other coverage
- Social Security numbers for all household members
- A phone number where DHS can reach you — your CAO may need to ask questions by phone
Missed your renewal deadline? You still have 90 days
If you do not complete your renewal by the due date, your Medical Assistance coverage will end. But Pennsylvania gives you a 90-day window after your coverage ends to still submit your renewal. If you submit within those 90 days and are still eligible, your coverage will be reopened with no gap — meaning retroactive coverage from the date it was terminated. After the 90-day window closes, you would need to submit a new application rather than a renewal.
If your renewal is denied, the notice will explain the reason and your right to a fair hearing. You have 30 days from the date of the notice to request a fair hearing. Requesting within 10 days preserves your current benefits while the hearing is pending ("aid pending"). Call 1-877-395-8930 or contact your CAO to request a hearing.
The post-pandemic unwinding period in Pennsylvania
During the COVID-19 public health emergency (March 2020 through March 2023), states were prohibited from terminating Medicaid coverage. When continuous enrollment protection ended in April 2023, Pennsylvania began processing a backlog of renewals — a period known nationally as the "unwinding." Pennsylvania processed renewals for its entire Medical Assistance caseload over approximately 12 months, disenrolling individuals who no longer qualified or who could not be reached for renewal information.
Pennsylvania used its pink envelope outreach and the COMPASS digital reminder system to reach as many enrollees as possible during the unwinding period. Per KFF tracking, Pennsylvania's disenrollment rate during unwinding was within the national range — a significant portion of disenrollments were for procedural reasons (failure to return renewal paperwork) rather than income ineligibility.
If you lost coverage during the 2023-2024 unwinding period and believe you were still eligible, you can reapply through COMPASS at any time — eligibility is based on current circumstances, and coverage can begin as early as the month you apply.
Step-by-step: completing your Pennsylvania Medical Assistance renewal
Here's how the renewal process typically unfolds.
-
1
Check your renewal date in COMPASS
Log into your My COMPASS Account at compass.dhs.pa.gov to see your renewal due date. You can also sign up for email and text reminders so you don't miss the deadline.
-
2
Watch for the pink DHS envelope
DHS begins sending renewal packets roughly 90 days before your coverage anniversary. The large pink envelope contains your renewal forms. Set it aside — do not discard it.
-
3
Check whether ex parte renewal was completed
DHS first attempts to verify your eligibility using electronic data sources (SSA, IRS, state wage records). If successful, your coverage renews automatically and the notice confirms this — no further action needed.
-
4
Complete the renewal form if one was sent
Submit online (compass.dhs.pa.gov or myCOMPASS PA app), by phone at 1-866-550-4355, by mail using the pink envelope's return envelope, or in person at your CAO. Submit up to 60 days before your renewal due date — you do not need to wait.
-
5
Confirm coverage continued
Check your renewal status at trackmybenefits.pa.gov or by logging into COMPASS. If you don't receive a renewal confirmation before your due date, contact DHS at 1-877-395-8930.
Pennsylvania Medical Assistance (Medicaid)
- DHS statewide customer service: 1-877-395-8930
- Renewal phone line: 1-866-550-4355 (Philadelphia: 215-560-7226)
- COMPASS online portal: compass.dhs.pa.gov
- Benefit status tracker: trackmybenefits.pa.gov